Support

Stuck, confused, or found a bug? Most answers are below — and a human reads every email.

Contact support

Email is the fastest way to reach us. Include the email address on your Paint the Town account and, for bugs, what you tapped right before things went sideways. We usually reply within 1–2 business days.

Email support

Plans & generating

My plans are taking a long time to generate

Real research takes a moment — Paint the Town is checking live venue information for your city. A typical generation takes 2–4 minutes; multi-day trips take longer. You'll get a push notification when plans are ready, so you don't have to watch the screen.

What are the plan limits?

Your first date plan is free — no subscription needed. After that, Basic ($9.99/mo) includes 3 plan generations per month and Premium ($19.99/mo) includes 15 per month (up to 5 per day) plus vacation planning. Monthly limits reset on the 1st. The counter at the top of the plan screen shows where you stand.

A venue in my plan is closed or wrong

Venue data is researched live, but places change fast. Use the swap feature (tap the stop → swap) to get a replacement that fits the rest of your plan — and always confirm hours with the venue for important nights. If a plan was unusable, email us; we make those right.

How do I stop it suggesting the same places?

Mark plans as scheduled or completed. Venues from those plans go into your taste memory as "been there" and won't be suggested again. Thumbs-down on a stop also teaches it what to avoid.

Why is vacation planning Premium-only?

Multi-day trips take a full research pass for every day of the trip — it's by far the most expensive thing Paint the Town does, so it lives in Premium. Every account can still browse destination suggestions.

Account & data

How do I delete my account and data?

Email simonshih@hotmail.com from your account's email address and we'll permanently delete your account, taste profile, and all plans within 30 days. See the privacy policy for details on what we store.

How do I change my taste profile?

Open the Profile tab → Taste Profile. Changes apply to every plan you generate afterward; existing saved plans aren't affected.

Notifications aren't arriving

Check Settings → Notifications → Paint the Town on your iPhone and make sure notifications are allowed. If they're on and still quiet, sign out and back in to refresh your device registration, then generate a plan to test.

Billing

How do subscriptions and refunds work?

Subscriptions are billed through your Apple ID and managed in Settings → your name → Subscriptions on your iPhone. Refunds are handled by Apple at reportaproblem.apple.com. Canceling keeps Premium active until the end of the paid period.