How can we help?

Get answers to common questions, reach our support team, or review our privacy policy.

All Systems Operational
v1.0
Support

Get in Touch

Having trouble with DeckIQ? We're here to help. Reach out through any of the channels below and we'll get back to you as soon as possible.

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Email Support

Send us a detailed message and we'll respond within 24 hours.


simonshih@hotmail.com
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Report a Bug

Found something broken? Let us know so we can fix it quickly.


Submit Bug Report
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Feature Request

Have an idea to make DeckIQ better? We'd love to hear it.


Suggest a Feature
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Rate DeckIQ

Enjoying the app? A review on the App Store helps us a lot!


Leave a Review
FAQ

Frequently Asked Questions

How does AI flashcard generation work?
DeckIQ uses OpenAI's API to generate flashcards from your chosen topic. Just enter a subject, select how many cards you want, and the AI creates real practice questions matched to the difficulty level of your test or grade. You can also paste your notes or upload a photo of your study materials.
Is my data stored on your servers?
No. All your decks, study progress, and results are stored locally on your device using on-device storage. We do not have a server that stores your personal data. The only time data leaves your device is when you generate flashcards โ€” the topic or text you enter is sent to OpenAI's API for processing, and the generated cards are returned to your device.
What tests and grade levels are covered?
DeckIQ covers Elementary (K-5), Middle School (6-8), High School (9-12), standardized tests (SAT, ACT, GED, CLT, AP, PSAT), and graduate/professional exams (MCAT, LSAT, GRE, GMAT, DAT, NCLEX, Bar Exam, CPA). Each includes subject-specific breakdowns.
Can I create flashcards without AI?
Yes! DeckIQ has a Manual mode where you can create your own cards one by one. You can also paste text from your notes and let the AI extract key concepts, or take a photo of your study materials.
Is DeckIQ free?
Yes, DeckIQ is free to download and use.
The app isn't generating cards. What's wrong?
Make sure you have an active internet connection โ€” AI generation requires connecting to the API. If the issue persists, try restarting the app. If you're still having trouble, please email us with details about what you were trying to generate.
Can I use DeckIQ offline?
You can study all your existing decks offline. However, generating new flashcards with AI requires an internet connection since the AI processing happens in the cloud.
Legal

Privacy Policy

Effective: February 18, 2026

DeckIQ ("we", "our", or "the app") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the DeckIQ mobile application.

Information We Collect

Information you provide: When you use DeckIQ, you may enter topics, paste notes, or upload photos of study materials to generate flashcards. This content is processed by OpenAI's API to create your flashcards.

Locally stored data: Your flashcard decks, study progress, mastery tracking, and study session history are stored locally on your device. This data never leaves your device and is not transmitted to us or any third party.

We do not collect:

How We Use Your Information

The only time data leaves your device is when you use AI-powered features:

This data is sent solely for the purpose of generating flashcards and is subject to OpenAI's Privacy Policy and Terms of Use.

Data Storage & Security

All study data (decks, cards, progress, sessions) is stored locally on your device using standard iOS storage. We do not operate servers that store your data. If you delete the app, all locally stored data will be permanently removed.

Third-Party Services

DeckIQ uses the following third-party service:

We do not use any analytics services, advertising networks, or other third-party trackers.

Children's Privacy

DeckIQ is designed to be used by students of all ages, including children under 13. We do not knowingly collect personal information from children. Since all data is stored locally and we do not require account creation, there is no mechanism for us to collect or store personal data from any user, including children.

No Account Required

DeckIQ does not require you to create an account, sign in, or provide any personal information to use the app.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or DeckIQ's data practices, please contact us at:

Email: simonshih@hotmail.com